Here at the Alamance County Community YMCA, we value safety, integrity, and transparency. That's why we have created company standards, policies, and procedures and why we clearly communicate them with all of our Members and Employees. Please review our current list below and contact our front desk with any questions.
Member Handbook and Age Policies
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Here at the Y, we believe a strong community can be achieved when we invest in our kids, our health, and our neighbors. Our programs, services, and initiatives enable youth to realize their potential; offer families ways to have fun together; empower people to be healthier in mind, body, and spirit; welcome and embrace newcomers; and help foster social responsibility.
Please read our handbook, linked HERE, to learn more
Cancellation, Refund, and Credit Policies
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MEMBERSHIP AND JOINING FEES - YMCA membership and joining fees are non-refundable.
MEMBERSHIP CANCELLATION - Cancellation is easy and you can do it at anytime.
1. Cancel Online
- Go to Manage My Account
- Login into your YMCA Member Account
- Under the Membership section, click on "Manage"
- There you can select to Terminate or Place a Hold on your account
2. Cancel in Person at the Alamance County Community YMCA
- 1346 S. Main Street, Burlington, NC 27215
*Important Note: Your YMCA membership is a continuous membership plan. It is my understanding that if I wish to terminate or change my membership in any way, I must cancel my account online under Manage My Account or complete a YMCA cancellation form at the Alamance County YMCA no later than the last day of the month to be effective for the next month's draft.
PROGRAM FEES OR CANCELLATION - A refund or credit may be obtained if requested in writing two weeks prior to the beginning of a program or for a documented medical condition that will not allow for participation. Please stop by the Member Services Desk to complete a Program Cancellation Form or you can download one here and turn it in to the front desk at your convenience. The Program Director and the Executive Director must approve all requests prior to processing the refund.
Terms and Conditions
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TERMS AND CONDITIONS OF USE - The contents of the Alamance County YMCA's website are protected by copyright and trademark laws, and are the property of ACYMCA. All content on the website, including text, graphics, logos, forms, images and the arrangement is the exclusive property of the YMCA and its licensors and is protected by U.S. and international copyright laws. You may use or download material displayed on our website for personal use only. If you download any materials, you must retain all copyright displayed on the materials. You are not allowed to modify, transmit, post or otherwise use the content of this site without written permission of the Alamance County YMCA.
Users of our website may be able to communicate comments, make applications or other submissions to the Alamance County YMCA and you agree that any and all such information that you submit to the website is the property of the Alamance County YMCA. Your use of this site is at your own risk. All content, functionality, the information on this site and any linked websites are provided to you “as is” without warranty of any kind, either expressed or implied. In no event shall the Alamance County YMCA be liable to you for any indirect, incidental or punitive damages arising from your use of this site. Please also review our Privacy Policy for an explanation of the Alamance County YMCA’s guidelines and policies related to the collection and use of our customer’s information.
Privacy Notice
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DATA PRIVACY AND SECURITY- Your data privacy and security are important to us. This privacy notice will advise you about our guidelines concerning the use of your personal information and our commitment to protecting your personal information from misuse. We keep your private information by:
- Not selling your information. You have entrusted the National Council of Young Men's Christian Associations of the United States of America and its independent and autonomous member associations (collectively “The Y”) with your personal information, and we are committed to using it wisely. The Y will not sell, share or otherwise transfer your personal information to anyone without your consent.
- Restricting who has access to your information. The Y takes reasonable precautions to restrict access to your personal information to only employees who are authorized to have such access for business purposes.
SCOPE OF THE PRIVACY POLICY- This policy applies to the personal information that you provide to The Y, either through our website and mobile applications or in person at the Alamance County YMCA or program site.
INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT- We collect several types of information from and about the users of our Website. This may include your name, email address, home address, mobile, home and work phone numbers, gender, date of birth, ethnicity, emergency contact information, and any other information that we may need to collect in connection with certain events, including but not limited to:
- Y Membership
- Y Nationwide Membership
- Y Programs, Camps, and other events offered by the ACYMCA
COLLECTION OF PHOTOGRAPHS- The Y may also collect your photo for the purpose of identifying you as a member, volunteer or program participant. Your photograph will not be used for any commercial purpose without your consent.
COLLECTION OF SENSITIVE INFORMATION- The Y may collect certain sensitive information from you, including:
- Credit card or bank account information for the collection of fees
- Health information in connection with various fitness programs, health screenings, or other health service events
- Programs in which we are responsible for the care of children
SPECIAL POLICY WITH REGARD TO INFORMATION COLLECTED FROM CHILDREN UNDER 13- In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (COPA), the YMCA will never request personally identifiable information from anyone under the age of 13 without parental consent. When we do receive information (with parental consent) from users under the age of 13, we will never voluntarily share their personally identifiable information with third parties without parental consent as well.
NOTICE OF CHANGES- Please refer to this policy regularly. If any changes or updates are made to our Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
